Policies

PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY

All products come with a 30-day money back guarantee on unused/unopened product. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

COUPON/DISCOUNT POLICY

All coupon codes and/or advertised discounts may be redeemed once per customer unless otherwise specified.

SHIPPING POLICY & METHODS

‘In-Stock’ items will leave the warehouse within 1-3 business days of purchase (payment), using the shipping method specified at checkout. Orders containing ‘Backorder’ items are shipped when product becomes available. Orders containing both ‘Backorder’ & ‘In-Stock’ items will not be shipped until ‘Backorder’ items are available. Delivery via USPS First Class Mail and FedEx SmartPost can take 7-10 days after leaving the warehouse.

We ship to the Continental 48 United States via USPS First Class Mail and FedEx SmartPost. First Class Mail tracking information is provided by the USPS (United States Post Office) and may not be updated until shortly before delivery.

Shipping to all other locations is not currently available. Please sign up for our newsletter to be informed of shipping availability updates.

If you have any questions, please contact customer service at vip@thevampstamp.com.