F.A.Q. - Policies
This page can & will be updated periodically. Please read entire page prior to ordering.
Don’t see the answer to your question here? Please Contact us at email@example.com
How can I get in touch with your customer service team?
For customer service inquiries only, please e-mail firstname.lastname@example.org
I emailed your customer service team. When should I expect a response?
We aim to respond to all e-mails within 48 business hours.
ORDERS & SHIPPING
Can I change my order once it’s been placed?
Unfortunately, we’re not able to make changes to your order once it has been placed.
Can I change my shipping address once my order has been placed?
We are not able to make changes to your shipping address once your order has been placed.
Can I cancel my order?
Once your order is processed, it is not able to be cancelled.
I have not received my ORDER confirmation, what should I do?
Automatic order confirmations are sent as soon as your order is placed from The Vamp Stamp. Please check your Spam or Junk Mail Box and if you’re unable to find your order confirmation, please email us at email@example.com for assistance. Please note Order Confirmation in the Subject line of your email.
Where do you ship?
We ship to the Continental 48 United States, Alaska, Hawaii and Puerto Rico via USPS First Class Mail, FedEx SmartPost or DHL SmartMail. For International shipping, please visit www.cultbeauty.co.uk
Do you ship to APO/FPO/DPO addresses?
We aren’t able to ship to APO/FPO/DPO addresses at this time. We ask that you please not force your APO/FPO/DPO addresses into our system, your package will not ship but your funds will be deducted and you will need to request a refund.
My package says it was delivered but I didn’t receive it.
We recommend you look around your front porch, lobby and ask your neighbor. If your package is still not found, please contact the carrier who delivered your package. We are not liable for parcels left on your porch, and/or front door, lobby or missed deliveries.
I entered the wrong shipping address, what do I do?
We are unable to make changes to your order once they process to our warehouse and this process happens very quickly. If you have provided an incomplete or incorrect shipping address and your order has been processed and can’t be changed, please contact the carrier to alert them to the issue. In the case of the post office we recommend you contact your local postal location directly, as well as visiting https://www.usps.com/help/missing-mail.htm
How long will my order take to get to me?
The packing and processing time for orders is 3-5 business days. Delivery time within the United States is 7-10 business days. Please keep in mind that during holidays this time may vary.
It says my item is on “Backorder”, when will I receive it?
Orders containing ‘Backorder’ items are shipped when product becomes available. Orders containing both ‘Backorder’ & ‘In-Stock’ items will not be shipped until ‘Backorder’ items are available.
I did not receive a tracking number, help!
Your tracking number will generate within 24 hours after your order ships. Your order may take 3-5 business days to ‘process’ so please keep that in mind. If you need assistance on tracking information, we ask that you please check your Spam or Junk mail folder and if your email isn’t hiding there, please email us at firstname.lastname@example.org please put TRACKING in the Subject line.
I received my tracking number, but it doesn’t look like the package is moving. What do I do?
If your package was shipped via USPS, we have no further information on your package once it’s in the possession of the postal service. Please visit https://www.usps.com/help/missing-mail.htm to let the post office know you are missing mail. If your package was shipped via Smart Post and your tracking is from DHL or FedEx, please contact those carriers directly for assistance.
RETURNS & EXCHANGES
What’s your return policy?
All products come with a 7 day satisfaction guarantee. If you’d like to return your product, please contact email@example.com to receive a RMA # and directions on how to send back your product for a refund. Please put RMA# and your order # in the subject line.
All refunds will be issued to the credit card or PayPal account you paid with. Shipping and Handling are not eligible for a credit.
The shipping cost to return your product is the responsibility of the customer; any returned items that are not received by The Vamp Stamp will not be issued a refund. We recommend you send your package via a carrier that can provide proof of postage tracking and insurance for your package.
Please provide a copy of your original invoice in your return, to process your return.
Please send us an email within 48 hours to firstname.lastname@example.org and note DEFECT in the subject line for instructions.
What’s your exchange policy?
We do not offer exchanges.
When can I expect my refund?
We will process your refund 5-7 business days after we receive your returned product marked with your RMA#. You will receive an email confirming the refund to your account. The Vamp Stamp is not responsible for the processing time your bank or credit card takes to credit funds to your account; this process can take up to 10 business days.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover debit and credit cards, as well as PayPal.
Is my payment secure?
Yes. All payments are protected by industry standard encryption & SSL certificates & virus protection software.
My payment was rejected. What do I do?
Please check that your billing information is correct on your submission. If a problem persists, contact your bank for assistance.
Do you test on animals?
Absolutely not! We are all proud animal lovers and owners.
Are your products vegan?
Are your products cruelty free?
For sure! We’re Vamps, not assholes.
How do I purchase Vamp Stamp products at wholesale?
Please email email@example.com with “Stockist” in the subject line.
What if the product I want is out of stock?
Be sure you are subscribed to our newsletter for all product updates.
All coupon codes and/or advertised discounts may be redeemed once per customer unless otherwise specified.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.