Beware of Counterfeits!

If you are thinking of buying a product from one of the following sites, beware:

  • Mercari
  • One Spot Beauty
  • DH Gate
  • ModeSens
  • Groupon
  • New 3 piece kits in a single box on Ebay
  • All Amazon stores listed outside of the United States

All of these sites are selling 100% fake products made in China and with ingredients that can be harmful.

We receive requests and letters every day from customers who were lured by $9.00 and $15.00 3 piece kits only to be sadly disappointed that the product does not work, the makeup is totally dried out, in some cases causes irritation to the skin and takes over 4 weeks to be delivered. We request that these sites be taken down every day however more and more show up every day.

The ONLY authorized sites are:

  • Bloomingdales
  • HSN
  • Riley Rose
  • Cult Beauty
  • And our own Amazon listing with the same pricing we have on our site
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Need Help?

Don't see the answer to your question here? Please Contact us at
This page can & will be updated periodically. Please read entire page prior to ordering.

How can I get in touch with your customer service team?
For customer service inquiries only, please e-mail

I emailed your customer service team. When should I expect a response?
We aim to respond to all e-mails within 48 business hours.

Orders & Shipping
Returns & Exchanges
Coupon/Discount Policy
Privacy Policy
Security Policy

Can I change my order once it's been placed?
Unfortunately, we're not able to make changes to your order once it has been placed.

Can I change my shipping address once my order has been placed?
We are not able to make changes to your shipping address once your order has been placed.

Can I cancel my order?
Once your order is processed, it is not able to be cancelled.

I have not received my ORDER confirmation, what should I do?
Automatic order confirmations are sent as soon as your order is placed from The Vamp Stamp. Please check your Spam or Junk Mail Box and if you're unable to find your order confirmation, please email us at for assistance. Please note Order Confirmation in the Subject line of your email.

Where do you ship?
We ship to the Continental 48 United States, Alaska, Hawaii and Puerto Rico via USPS First Class Mail, FedEx SmartPost or DHL SmartMail. We ship to Canada using various carriers. For additional International shipping, please visit

Do you ship to APO/FPO/DPO addresses?
We aren't able to ship to APO/FPO/DPO addresses at this time. We ask that you please not force your APO/FPO/DPO addresses into our system, your package will not ship but your funds will be deducted and you will need to request a refund.

My package says it was delivered but I didn't receive it.
We recommend you look around your front porch, lobby and ask your neighbor. If your package is still not found, please contact the carrier who delivered your package. We are not liable for parcels left on your porch, and/or front door, lobby or missed deliveries.

I entered the wrong shipping address, what do I do?
We are unable to make changes to your order once they process to our warehouse and this process happens very quickly. If you have provided an incomplete or incorrect shipping address and your order has been processed and can't be changed, please contact the carrier to alert them to the issue. In the case of the post office we recommend you contact your local postal location directly, as well as visiting

How long will my order take to get to me?
The packing and processing time for orders is 3-5 business days. Delivery time within the United States is 7-10 business days. Delivery time within Canada is 6-8 days. Please keep in mind that during holidays this time may vary.

It says my item is on "Backorder", when will I receive it?
Orders containing 'Backorder' items are shipped when product becomes available. Orders containing both 'Backorder' & 'In-Stock' items will not be shipped until 'Backorder' items are available.

I did not receive a tracking number, help!
Your tracking number will generate within 24-48 hours after your order ships. Your order may take 3-5 business days to 'process' so please keep that in mind. If you need assistance on tracking information, we ask that you please check your Spam or Junk mail folder and if your email isn't hiding there, please email us at please put TRACKING in the Subject line.

I received my tracking number, but it doesn't look like the package is moving. What do I do?
If your package was shipped via USPS, we have no further information on your package once it's in the possession of the postal service. Please visit to let the post office know you are missing mail. If your package was shipped via Smart Post and your tracking is from DHL or FedEx, please contact those carriers directly for assistance.

What's your return policy?
All products come with a 7 day satisfaction guarantee. If you'd like to return your product, please contact to receive a RMA # and directions on how to send back your product for a refund. Please put RMA# and your order # in the subject line.

All refunds will be issued to the credit card or PayPal account you paid with. Shipping and Handling are not eligible for a credit.

The shipping cost to return your product is the responsibility of the customer; any returned items that are not received by The Vamp Stamp will not be issued a refund. We recommend you send your package via a carrier that can provide proof of postage tracking and insurance for your package. Please provide a copy of your original invoice in your return, to process your return.

Defective Product
Please send us an email within 48 hours to and note DEFECT in the subject line for instructions.

What's your exchange policy?
We do not offer exchanges.

When can I expect my refund?
We will process your refund 5-7 business days after we receive your returned product marked with your RMA#. You will receive an email confirming the refund to your account. The Vamp Stamp is not responsible for the processing time your bank or credit card takes to credit funds to your account; this process can take up to 10 business days.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover debit and credit cards, as well as PayPal. All prices listed on our website are in USD.

Is my payment secure?
Yes. All payments are protected by industry standard encryption & SSL certificates & virus protection software.

My payment was rejected. What do I do?
Please check that your billing information is correct on your submission. If a problem persists, contact your bank for assistance.

Do you test on animals?
Absolutely not! We are all proud animal lovers and owners.

Are your products vegan?

Are your products cruelty free?
For sure! We're Vamps, not assholes.

How do I purchase Vamp Stamp products at wholesale?
Please email with "Stockist" in the subject line.

What if the product I want is out of stock?
Be sure you are subscribed to our newsletter for all product updates.

All coupon codes and/or advertised discounts may be redeemed once per customer unless otherwise specified.

All coupon codes and/or advertised discounts are exclusive of each other and may not be combined unless otherwise specified.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Need to contact us by mail? No problem!
If you have any questions about our privacy or security practices, you may contact us via email at, by calling 1-888-VAMP996 or by mail at: The Vamp Stamp
2272 Colorado Blvd.
Suite 1266
Los Angeles, CA 90041
Note: DO NOT send product returns to this address. Please submit an RMA using the process described under 'Returns & Exchanges'.

Your payment and personal information is always safe. Our Secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Need to contact us by mail? No problem!
If you have any questions about our privacy or security practices, you may contact us via email at, by calling 1-888-VAMP996 or by mail at: The Vamp Stamp
2272 Colorado Blvd.
Suite 1266
Los Angeles, CA 90041
Note: DO NOT send product returns to this address. Please submit an RMA using the process described under 'Returns & Exchanges'.